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UKATA Secures Excellence in Customer Service Award

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On the evening of Friday 12 November 2021, UKATA was announced as the winner of the Excellence in Customer Service award at the East Midlands Chamber Derbyshire Business Awards.

Held every year, the East Midlands Chamber Business Awards recognise and celebrate where businesses have excelled in Derbyshire, Nottinghamshire, and Leicestershire. Selected winners go on to the national BCC awards.

The Excellence in Customer Service award, sponsored by Aston Lark, recognises organisations with a focus on customer service and care, the award has been designed for businesses which demonstrate excellence and a commitment to exceeding customer expectations.

UKATA prides itself on the excellent customer service and customer experience it provides its members, industry associates and training delegates. Throughout the COVID-19 pandemic, members were offered financial support, marketing support and UKATA invested in technology to implement a move to temporary virtual training to help members continue trading.

In addition, UKATA achieved ISO 9001:2015 accreditation, an international standard for quality management systems. UKATA proved their internal quality processes and procedures consistently provide products and services that meet the needs of the industry, members and other relevant stakeholders.

Commenting on the awards night victory, UKATA Chief Operating Officer, Craig Evans said:

“I am so proud that we have achieved the Excellence in Customer Service award. This award recognises all the hard work from the whole team in upholding the high standards that the association is renowned for. I would like to thank all our members for providing us with feedback to help us improve and elevate the customer experience they receive daily.

At UKATA, we understand how a positive customer service experience can impact a business and we pride ourselves on the service provided to members, industry associates, partners, training delegates and the general public and will always look for ways to improve.”

Established in 2008, UKATA is a highly respected, leading authority on asbestos training. UKATA’s passion is to both maintain and improve asbestos training, ensuring the highest standards are upheld by means of continually monitoring UKATA training provided by our members.

UKATA continuously works within current legislation as a minimum, whilst collaborating with industry partners to ensure that the UK has the highest standards of asbestos safety.

UKATA freely shares knowledge and information both on the website and across social media, demonstrating that education remains the number one priority.

To find a UKATA approved asbestos training provider near you, visit or for free advice call the team on 01246 824437.

UKATA’s success at award ceremonies has been well documented, you can find a full list here:

Published on Wednesday 17th November 2021